BESIGHOMES – House Rules
Welcome to BESIGHOMES!
Dear Guests,
We are delighted to welcome you to BESIGHOMES and hope you enjoy a wonderful stay in Besigheim.
Our apartments have been thoughtfully renovated and lovingly furnished to provide you with a comfortable home away from home.
Should you notice anything that needs attention or require assistance during your stay, please don't hesitate to contact us. We are always happy to help.
We kindly ask you to treat the apartments, furnishings and shared facilities with care and consideration.
Your accommodation includes bed linen, towels, tea towels, dishwashing supplies and standard cleaning services.
Please note that air mattresses and sleeping bags may not be used to accommodate additional overnight guests.
Thank you for helping us maintain the welcoming atmosphere of BESIGHOMES. We wish you a relaxing and memorable stay!
House Rules
1. Non-Smoking Apartments
All BESIGHOMES apartments are strictly non-smoking.
We kindly ask you not to smoke inside the apartments. Thank you for your understanding and cooperation.
2. Check-in and Check-out
Check-in: From 3:00 p.m.
Please let us know your expected arrival time a few days in advance so that we can arrange a convenient key handover.
Check-out: By 11:00 a.m.
Unless a late check-out has been agreed upon, we kindly ask you to vacate your apartment by 11:00 a.m.
Before leaving, please wash and put away any dishes you have used. There is no need to strip the beds.
Please place used towels on the bathroom floor.
3. Bathroom
To help prevent limescale buildup, we kindly ask you to wipe down the shower tiles after use.
Please leave the shower curtain pulled towards the centre and the shower door open to allow the bathroom to air.
To prevent blockages, please do not dispose of hygiene products, food waste, grease, oils or other unsuitable substances in the toilet or shower.
Please use the waste bins provided.
4. Damage and Breakages
We understand that accidents can happen.
If anything is damaged or broken during your stay, please let us know as soon as possible so that we can arrange any necessary repairs or replacements.
Guests are responsible for damage they cause, subject to applicable law.
5. Bed Linen
Fresh bed linen is provided for the duration of your stay.
There is no need to remove the bed linen before departure.
6. Payment
The full accommodation fee must be paid in advance or, at the latest, upon arrival, in accordance with your booking arrangements.
7. Reservations
You can make a reservation through our website, besighomes.com, by telephone or, preferably, by email.
For reservations made by email, the following process applies:
- You send us your booking enquiry.
- We provide you with an offer detailing the accommodation and price.
- If you wish to proceed, we send you a written booking confirmation.
- Payment is made in advance or upon arrival, as agreed.
Your reservation becomes binding once we have issued your booking confirmation. By confirming your reservation, you also accept our House Rules, Terms and Conditions, and Cancellation Policy.
8. Additional Blankets
Additional blankets are available in the apartments for your comfort.
These blankets are intended for indoor use and on the balcony only. Please do not use them as picnic blankets or take them outside the property.
9. Final Cleaning
Unless otherwise agreed, standard final cleaning is included in your accommodation fee.
We kindly ask you to leave the apartment reasonably clean and tidy upon departure. Please wash and put away any dishes you have used and dispose of your rubbish in the designated bins.
Should the apartment require exceptionally extensive cleaning, additional charges may apply based on the actual cleaning effort involved.
10. Bicycles
For safety and to protect the furnishings, bicycles may not be stored inside the apartments.
Please use the designated outdoor areas for bicycle storage.
11. Liability
The property owner is not liable for guests' valuables, subject to applicable statutory provisions.
We recommend keeping your personal belongings and valuables secure throughout your stay.
12. Towels
Bathroom towels are provided for the duration of your stay.
Additional towels are available upon request.
Before departure, please place your used towels on the bathroom floor.
Please bring your own beach or sauna towels, as these are not provided.
13. Access to the Apartments and Property Security
In certain circumstances, such as emergencies or necessary maintenance, it may be necessary for the property owner or an authorised representative to enter an apartment, subject to applicable legal requirements.
Please also note that the outdoor areas, including the entrance and access to the property, are monitored by video surveillance.
14. Pets
Unfortunately, pets are not permitted in our apartments. Thank you for your understanding.
15. Internet and Wi-Fi
Complimentary Wi-Fi is available in all apartments.
Please contact us if you need the access code or assistance connecting to the network.
16. Children
Children are very welcome at BESIGHOMES.
Parents and accompanying adults are responsible for supervising their children throughout their stay.
Upon request and for an additional fee, we can provide a travel cot, high chair or child car seat.
Please let us know what you need when making your reservation so that we can prepare everything for your arrival.
17. Kitchen
Our kitchens have been newly fitted and equipped for your convenience.
Please treat the kitchen furnishings, appliances and equipment with care and follow the operating instructions provided.
Only use the short programme on the dishwasher when it is not fully loaded.
Before departure, please wash and put away all dishes, cutlery, pots, pans and kitchen utensils you have used.
Please do not dispose of food waste, grease, oils or other substances that could cause blockages in the kitchen sink.
We also kindly ask you to empty the refrigerator before leaving.
18. Termination of the Rental Agreement
In the event of repeated or serious breaches of the rental conditions, the property owner may terminate the rental agreement in accordance with applicable law.
Where legally justified, guests may be required to leave the apartment immediately.
Any entitlement to a refund will be determined in accordance with the applicable legal provisions and contractual terms.
19. Ventilation
To help prevent condensation and mould, please ventilate the apartment regularly.
We recommend opening the windows fully for approximately 5–10 minutes at least once a day, particularly after showering.
20. Waste Disposal and Recycling
We appreciate your help in separating and disposing of waste responsibly.
Bins for general waste and recycling are provided in the apartments.
Paper and other waste can be disposed of in the designated bins outside the building.
Thank you for helping us keep BESIGHOMES clean and environmentally friendly.
21. Utilities
Water, electricity, heating and standard waste disposal are included in your accommodation fee.
These costs are calculated based on normal household consumption.
In the event of exceptionally high consumption, the property owner reserves the right to charge for additional costs where permitted by law and the applicable contractual terms.
We appreciate your considerate use of energy and water.
22. Parking
You may stop directly in front of the building for loading and unloading your luggage.
Additional public parking spaces, some of which are subject to a fee, are available in the old town and below the town walls.
Please refer to the information app provided with your booking for an overview of the available parking options.
23. Price Reductions
Temporary disruptions to furnishings, facilities or public utilities, including those caused by circumstances beyond our control, do not automatically entitle guests to a price reduction.
Any entitlement to a reduction or refund is governed by applicable law.
24. Reporting Problems
If you notice any problems or defects in your apartment, please inform us as soon as possible.
We will do our best to resolve the issue promptly and ask that you allow us a reasonable opportunity to do so.
Any statutory rights remain unaffected.
25. Smoking
Smoking is prohibited inside all apartments and throughout the building.
Guests who smoke outdoors are kindly asked to dispose of cigarette ends responsibly.
Please use an ashtray and allow cigarette ends to cool completely before disposing of them in the general waste.
Smoking-related damage, such as burns to furniture, flooring, bedding or table linen, may result in charges for repair or replacement, subject to applicable law.
26. Cleaning During Your Stay
We understand that occasional spills and accidents can happen.
If you spill anything or cause excessive soiling, please clean it up promptly to prevent damage.
A broom, dustpan, vacuum cleaner, mop and cleaning cloths are provided for your convenience.
Please contact us if you need any assistance.
27. Quiet Hours
To ensure a peaceful stay for everyone, we kindly ask all guests to observe quiet hours between 10:30 p.m. and 6:30 a.m.
Please keep noise to a minimum during these hours and be considerate of other guests and neighbours.
28. Keys
Please keep your apartment keys safe and do not leave them unattended.
If a key is lost, please inform us immediately.
Guests may be responsible for the cost of replacing lost keys or locks where legally justified.
29. Shoes
To help protect our floors and keep the apartments clean, we kindly ask you not to wear outdoor shoes inside the apartments.
Thank you for your consideration.
30. Outdoor Cushions
Please bring the cushions from the terrace and garden furniture indoors when they are not in use, particularly overnight or when rain is expected.
This helps us keep them clean, dry and in good condition for all our guests.
31. Care of the Property
We kindly ask you to treat your apartment and all furnishings with care.
Please ensure that any visitors or accompanying family members also respect our House Rules.
Children must be supervised by their parents or accompanying adults.
For security reasons, please ensure that the main entrance door is locked at night and that all windows are closed when leaving the apartment.
This helps protect the property against adverse weather and unauthorised entry.
We also appreciate your responsible use of water and electricity.
32. Late Check-out
Late check-out is available only by prior arrangement and subject to availability.
For departures between 11:00 a.m. and 6:00 p.m., a charge equivalent to half the daily accommodation rate applies.
For departures after 6:00 p.m., an additional full night's accommodation will be charged.
Please contact us in advance if you would like to arrange a late departure.
33. Cancellations
We understand that travel plans can sometimes change.
We recommend taking out travel cancellation insurance to protect yourself against unexpected circumstances.
The following cancellation conditions apply to reservations made directly with BESIGHOMES:
Guaranteed reservations
A reservation is considered guaranteed once you have received our booking confirmation.
Guaranteed reservations may be cancelled free of charge up to seven days before the scheduled arrival date, provided the cancellation is made in accordance with the applicable booking conditions.
In the event of a no-show or late cancellation, we reserve the right to charge up to 100% of the total booking amount, with a minimum charge equivalent to the first two booked nights, subject to applicable law.
Non-guaranteed reservations
Reservations that have not been guaranteed or for which no booking confirmation has been issued remain valid until 6:00 p.m. on the scheduled arrival date.
After 6:00 p.m., the reservation may be released without charge, and BESIGHOMES reserves the right to offer the apartment to other guests.
Please refer to your booking confirmation and our Cancellation Policy for the conditions applicable to your reservation.
34. Early Departure
In the event of an early departure, no refund will be provided for unused accommodation, subject to applicable law and the terms of your booking.
Please inform us as soon as possible if you need to shorten your stay.
Thank you for choosing BESIGHOMES!
We appreciate your understanding and cooperation and hope you enjoy a wonderful stay in Besigheim.
Your BESIGHOMES Team